Handling Difficult Situations
- Online
- In Person
Acquired skills
What skills the participant will get?
- Handle difficult situations. In particular, when emotions run high & when we must unlock the collaboration with the other.
- Deal with challenging emotions of one’s partners and colleagues
- Facilitate reaching one's communication objectives while behaving in a way which is respectful of the other party and of one's own feelings.
- Being in a position to fulfill their mission while remaining calm and professional in all circumstances.
- Break "bad news" in an acceptable way
- Uphold rules with tact
- React to unacceptable behaviour and deal with one’s emotions at work
Format
Audience
-
All staff
-
Managers
-
Security Agents
Duration
-
2 x 1/2 Day
Delivery methods
-
Online Training
Tools
-
Role Play
-
Group Dialogue
-
Learning by doing
-
Video Clip
Context and content
The main support it brings, the issue it tackles.
The first day of this training focus on “Communicate when emotions run high”.
The second day of this training focus on “Communicate to unlock collaboration”
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(e-learning, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features.
English
or
French
Adaptated design
or
Fully tailor-made
In-person
or
Online
A team
or
An organisation
Public organisations
or
Private companies
Contracts
This learning solution is compliant with the following frameworks
Skills of the future
General Skills for all EU Staff
Recommended for you
Learn more about the related training courses delivered.
Acquired skills
What skills the participant will get?
- Handle difficult situations. In particular, when emotions run high & when we must unlock the collaboration with the other.
- Deal with challenging emotions of one’s partners and colleagues
- Facilitate reaching one's communication objectives while behaving in a way which is respectful of the other party and of one's own feelings.
- Being in a position to fulfill their mission while remaining calm and professional in all circumstances.
- Break "bad news" in an acceptable way
- Uphold rules with tact
- React to unacceptable behaviour and deal with one’s emotions at work
Format
Audience
-
All staff
-
Managers
-
Security Agents
Duration
-
2 Day
Delivery methods
-
In-person Training
Tools
-
Group Dialogue
-
Learning by doing
-
Role Play
-
Video Clip
Context and content
The main support it brings, the issue it tackles.
The first day of this training focus on “Communicate when emotions run high”.
The second day of this training focus on “Communicate to unlock collaboration”
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(e-learning, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features.
English
or
French
Adaptated design
or
Fully tailor-made
In-person
or
Online
A team
or
An organisation
Public organisations
or
Private companies
Contracts
This learning solution is compliant with the following frameworks
Skills of the future
General Skills for all EU Staff