Handling Difficult Situations

#EffectiveCom #OD #PersComp #Team
  • Online
  • In Person

Acquired skills

What skills the participant will get?

  • Handle difficult situations. In particular, when emotions run high & when we must unlock the collaboration with the other.
  • Deal with challenging emotions of one’s partners and colleagues
  • Facilitate reaching one's communication objectives while behaving in a way which is respectful of the other party and of one's own feelings.
  • Being in a position to fulfill their mission while remaining calm and professional in all circumstances.
  • Break "bad news" in an acceptable way
  • Uphold rules with tact
  • React to unacceptable behaviour and deal with one’s emotions at work

Format

Audience
  • All staff

  • Managers

  • Security Agents

Duration
  • 2 x 1/2 Day

Delivery methods
  • Online Training

Tools
  • Role Play

  • Group Dialogue

  • Learning by doing

  • Video Clip

Context and content

The main support it brings, the issue it tackles.

The first day of this training focus on “Communicate when emotions run high”.

 

The second day of this training focus on “Communicate to unlock collaboration”

Possible adaptations

Any tailor made request will be evaluated with you and our team.

additonal days

(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)

pre and post seminar activities

(e-learning, coaching, handbook)

specific audience needs

(staff, managers, stagiaires, assistant, etc.)

Our Foundations

Every training can be delivered with combinations of these features.

English or French
Adaptated design or Fully tailor-made
In-person or Online
A team or An organisation
Public organisations or Private companies

Contracts

This learning solution is compliant with the following frameworks

Skills of the future
General Skills for all EU Staff

Acquired skills

What skills the participant will get?

  • Handle difficult situations. In particular, when emotions run high & when we must unlock the collaboration with the other.
  • Deal with challenging emotions of one’s partners and colleagues
  • Facilitate reaching one's communication objectives while behaving in a way which is respectful of the other party and of one's own feelings.
  • Being in a position to fulfill their mission while remaining calm and professional in all circumstances.
  • Break "bad news" in an acceptable way
  • Uphold rules with tact
  • React to unacceptable behaviour and deal with one’s emotions at work

Format

Audience
  • All staff

  • Managers

  • Security Agents

Duration
  • 2 Day

Delivery methods
  • In-person Training

Tools
  • Group Dialogue

  • Learning by doing

  • Role Play

  • Video Clip

Context and content

The main support it brings, the issue it tackles.

The first day of this training focus on “Communicate when emotions run high”.

 

The second day of this training focus on “Communicate to unlock collaboration”

Possible adaptations

Any tailor made request will be evaluated with you and our team.

additonal days

(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)

pre and post seminar activities

(e-learning, coaching, handbook)

specific audience needs

(staff, managers, stagiaires, assistant, etc.)

Our Foundations

Every training can be delivered with combinations of these features.

English or French
Adaptated design or Fully tailor-made
In-person or Online
A team or An organisation
Public organisations or Private companies

Contracts

This learning solution is compliant with the following frameworks

Skills of the future
General Skills for all EU Staff

Do you need more?

If speaking with one of us would help, don't hesitate.

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