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Handling Difficult Situations
Training Course
Acquired skills
What skills the participant will get?
- Handle difficult situations. In particular, when emotions run high & when we must unlock the collaboration with the other.
- Deal with challenging emotions of one’s partners and colleagues
- Facilitate reaching one's communication objectives while behaving in a way which is respectful of the other party and of one's own feelings.
- Being in a position to fulfill their mission while remaining calm and professional in all circumstances.
- Break "bad news" in an acceptable way
- Uphold rules with tact
- React to unacceptable behaviour and deal with one’s emotions at work
Every training has a ready made canvas and may be tailor made according to your needs.
Audience
-
All staff
-
Managers
-
Security Agents
Duration
-
2 Day
Methods
-
Face-to-face
-
Training
Tools
-
Group Dialogue
-
Learning by doing
-
Role Play
-
Video Clip
Every training has a ready made canvas and may be tailor made according to your needs.
Audience
-
All staff
-
Managers
-
Security Agents
Duration
-
2 Day
Methods
-
Face-to-face
-
Training
Tools
-
Group Dialogue
-
Learning by doing
-
Role Play
-
Video Clip
Contracts
This learning solution is compliant with the following frameworks
Skills of the future
General Skills for all EU Staff
Context and content
The main support it brings, the issue it tackles.
The first day of this training focus on “Communicate when emotions run high”.
The second day of this training focus on “Communicate to unlock collaboration”
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features:
English
or
French
Ready-made
or
Tailor-made
Face-to-face
or
Online
Inter institutional/company
or
Intra institutional/company
Public Administrations
or
Private Companies
