Emotional burden in administrative work
- Online
- In Person
Acquired skills
What skills the participant will get?
- Better identify, understand and manage your own emotions
- Better identify and understand the emotions of others and to support them by keeping at the right distance
- Finding and maintaining a healthy distance from your clients in order to maintain a quality administrative assistance service
- Integrate problem-solving and negotiation tools
- Initiate a process of cooperation and mutual support between colleagues
Format
Audience
-
All staff
Duration
-
1/2 Day
Delivery methods
-
Online Training
Tools
-
Group Dialogue
-
Self-reflection
-
Serious Game
-
Theory
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features.
English
or
French
Adaptated design
or
Fully tailor-made
In-person
or
Online
A team
or
An organisation
Public organisations
or
Private companies
Contracts
This learning solution is compliant with the following frameworks
EPSO Competency
Recommended for you
Learn more about the related training courses delivered.
Acquired skills
What skills the participant will get?
- Better identify, understand and manage your own emotions
- Better identify and understand the emotions of others and to support them by keeping at the right distance
- Finding and maintaining a healthy distance from your clients in order to maintain a quality administrative assistance service
- Integrate problem-solving and negotiation tools
- Initiate a process of cooperation and mutual support between colleagues
Format
Audience
-
All staff
Duration
-
1/2 Day
Delivery methods
-
In-person Training
Tools
-
Serious Game
-
Group Dialogue
-
Theory
-
Self-reflection
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features.
English
or
French
Adaptated design
or
Fully tailor-made
In-person
or
Online
A team
or
An organisation
Public organisations
or
Private companies
Contracts
This learning solution is compliant with the following frameworks
EPSO Competency