Back to learning catalogue

Conflict Resolution

Online Training Course

#EffectiveCom #OD #PersComp #Team

Acquired skills

What skills the participant will get?

  • Define what is a conflict and how you can detect it
  • Identify types and causes of conflict
  • Distinguish different personality preferences
  • Develop our awareness in conflict situations
  • Acquire tools to prevent, manage and resolve conflicts (life pôsitions, CNV, assertiveness, repressed needs, style adaptation, active listenning)
  • Apply those tools to existing and potential conflicts (as an actor and/or a mediator)

Every training has a ready made canvas and may be tailor made according to your needs.

  • All staff

  • Managers

  • Trainers

  • 2 x 1/2 Day

  • Online

  • Training

  • Group Dialogue

  • Learning by doing

  • Presentation

  • Questionnaires

  • Role Play

  • Self-reflection

  • Study Cases

  • Theory

  • Video Clip


This learning solution is compliant with the following frameworks

EPSO Competency
Skills of the future
General Skills for all EU Staff

Context and content

The main support it brings, the issue it tackles.

What is a conflict and how can we detect it?


What are the causes and types of conflict you are faced with?


This training course tackles how to prevent, manage and resolve conflicts. It allows you to understand denied needs and practice assertiveness. You will be practicing empathy and improving your active listening skills.


Theory and group-discussions as well as hands-on practice will help you choose your conflict resolution style and learn and practice the conflict resolution process.



Possible adaptations

Any tailor made request will be evaluated with you and our team.

additonal days

(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)

pre and post seminar activities

(ebook, coaching, handbook)

specific audience needs

(staff, managers, stagiaires, assistant, etc.)

Our Foundations

Every training can be delivered with combinations of these features:

English or French
Ready-made or Tailor-made
Face-to-face or Online
Inter institutional/company or Intra institutional/company
Public Administrations or Private Companies

Do you need more?

If speaking with one of us would help, don‘t hesitate.