Conflict Management
- Online
- In Person
Acquired skills
What skills the participant will get?
- Recognise conflict situations and proactively defusing problematic reactions
- Acquire tools to recognise, prevent, manage and resolve conflicts
- Develop the capacity to manage conflicts with ACT model
- Manage one’s own stress in conflict situations
- Recognise conflicts from their early stages and not only from the typical final outbursts
- Distinguish different types of conflicts and address them with the appropriate tools and instruments
- Discover through role play exercises and by means of the TKI questionnaire preferred and least preferred conflict resolution modes
- Learn and practice active listening
- Work on the specific conflicts you are involved in and walk out of the course with a personal roadmap you can start using immediately to resolve conflicts in your life
- Learn how to coach each other and how to monitor their own development in the field of conflict resolution
Format
-
All staff
-
Managers
-
Trainers
-
2 Day
-
Online Training
-
Group Dialogue
-
Learning by doing
-
Presentation
-
Questionnaires
-
Role Play
-
Self-reflection
-
Study Cases
-
Theory
-
Video Clip
Context and content
The main support it brings, the issue it tackles.
What is a conflict and how can we detect it?
What are the causes and types of conflict you are faced with?
This training course tackles how to recognise, prevent, and manage conflicts. It allows you to understand denied needs and practice assertiveness. You will be practicing empathy and improving your active listening skills.
Theory and group-discussions as well as hands-on practice will help you recognise your conflict resolution style and learn and practice the conflict resolution process.
This training course can be delivered with either a systemic approach, an emotional approach or a psychological approach. Depending on this choice, the learning objectives will vary.
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features.
Contracts
This learning solution is compliant with the following frameworks
Recommended for you
Learn more about the related training courses delivered.
Acquired skills
What skills the participant will get?
- Recognise conflict situations and proactively defusing problematic reactions
- Acquire tools to recognise, prevent, manage and resolve conflicts
- Develop the capacity to manage conflicts with ACT model
- Manage one’s own stress in conflict situations
- Recognise conflicts from their early stages and not only from the typical final outbursts
- Distinguish different types of conflicts and address them with the appropriate tools and instruments
- Discover through role play exercises and by means of the TKI questionnaire preferred and least preferred conflict resolution modes
- Learn and practice active listening
- Work on the specific conflicts you are involved in and walk out of the course with a personal roadmap you can start using immediately to resolve conflicts in your lives
- Learn how to coach each other and how to monitor their own development in the field of conflict resolution
Format
-
All staff
-
Managers
-
Trainers
-
2 Day
-
In-person Training
-
Group Dialogue
-
Learning by doing
-
Presentation
-
Questionnaires
-
Role Play
-
Self-reflection
-
Study Cases
-
Theory
-
Video Clip
Context and content
The main support it brings, the issue it tackles.
What is a conflict and how can we detect it?
What are the causes and types of conflict you are faced with?
This training course tackles how to recognise, prevent, and manage conflicts. It allows you to understand denied needs and practice assertiveness. You will be practicing empathy and improving your active listening skills.
Theory and group-discussions as well as hands-on practice will help you recognise your conflict resolution style and learn and practice the conflict resolution process.
This training course can be delivered with either a systemic approach, an emotional approach or a psychological approach. Depending on this choice, the learning objectives will vary.
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features.
Contracts
This learning solution is compliant with the following frameworks