Active Listening
Acquired skills
What skills the participant will get?
- Understand dynamics of team communication and root causes of misunderstandings
- Explore micro-aggression and non verbal language
- Practice constructive feedback at work
- Solve specific communication issues through practical exercises
Format
Audience
-
All staff
-
Managers
Duration
-
1 Day
Delivery methods
-
In-person Training
Tools
-
Handbook
Context and content
The main support it brings, the issue it tackles.
“Listening Skills… Hear what People Are Really Saying”
We listen: to obtain information, to understand, for enjoyment, to learn…But most of us are not good at it! By becoming a better listener, one can improve his/her productivity, ability to influence, persuade and negotiate!
In this face-to-face training course, participant will explore many facets of active listening in order to understand dynamics of team communication and root causes of misunderstandings. They will explore micro-aggression and non verbal language, practise constructive feedback at work, and how solve specific communication issues through practical exercises.
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features.
English
or
French
Adaptated design
or
Fully tailor-made
In-person
or
Online
A team
or
An organisation
Public organisations
or
Private companies
Contracts
This learning solution is compliant with the following frameworks
EPSO Competency
General Skills for all EU Staff
