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Client Friendliness. Delight: we’ll take care of it.
Face-to-Face Training Course
What skills the participant will get?
Understand the perspective of the customer
Develop a set of skills and attitudes that will enhance the customers experience
Discover and meet the customer’s needs (what pleases them and what irritates them)
Every training has a ready made canvas and may be tailor made according to your needs.
Learning by doing
This learning solution is compliant with the following frameworks
Skills of the future
Context and content
The main support it brings, the issue it tackles.
Experience “an hour in the Delegate shoes”
Debriefing of that experience
Define and understand client’s needs and expectations
Importance of how you personify your role
The right attitudes towards clients
DELIGHT – a step by step model of customer interaction
Individual action plan
Any tailor made request will be evaluated with you and our team.
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)
pre and post seminar activities
(ebook, coaching, handbook)
specific audience needs
(staff, managers, stagiaires, assistant, etc.)
Every training can be delivered with combinations of these features:
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Working in Teams
Assertive Oral Communication in Meetings
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Do you need more?
If speaking with one of us would help, don‘t hesitate.
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