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Client Friendliness. Delight: we’ll take care of it.
Face-to-Face Training Course
Acquired skills
What skills the participant will get?
- Understand the perspective of the customer
- Develop a set of skills and attitudes that will enhance the customers experience
- Discover and meet the customer’s needs (what pleases them and what irritates them)
Every training has a ready made canvas and may be tailor made according to your needs.
Audience
-
All staff
-
Delegations
Duration
-
1 Day
Methods
Tools
-
Embodiment
-
Learning by doing
-
Presentation
-
Role Play
-
Self-reflection
-
Serious Game
-
Study Cases
-
Theory
Every training has a ready made canvas and may be tailor made according to your needs.
Audience
-
All staff
-
Delegations
Duration
-
1 Day
Methods
Tools
-
Embodiment
-
Learning by doing
-
Presentation
-
Role Play
-
Self-reflection
-
Serious Game
-
Study Cases
-
Theory
Contracts
This learning solution is compliant with the following frameworks
EPSO Competency
Skills of the future
Context and content
The main support it brings, the issue it tackles.
- Experience “an hour in the Delegate shoes”
- Debriefing of that experience
- Define and understand client’s needs and expectations
- Importance of how you personify your role
- The right attitudes towards clients
- DELIGHT – a step by step model of customer interaction
- Individual action plan
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additional days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features:
English
or
French
Ready-made
or
Tailor-made
Face-to-face
or
Online
Inter institutional/company
or
Intra institutional/company
Public Administrations
or
Private Companies
