Portal
EN
FR
Home
Learning Catalogue
Services
Training
Coaching
Consulting
Team Building
Conference
AIM
About
Team
Clients
Stories
Contact
Back to learning catalogue
Client Friendliness. Delight: we’ll take care of it.
Face-to-Face Training Course
#EffectiveCom
#OD
#Team
Acquired skills
What skills the participant will get?
Understand the perspective of the customer
Develop a set of skills and attitudes that will enhance the customers experience
Discover and meet the customer’s needs (what pleases them and what irritates them)
Every training has a ready made canvas and may be tailor made according to your needs.
Audience
All staff
Delegations
Duration
1 Day
Methods
Tools
Embodiment
Learning by doing
Presentation
Role Play
Self-reflection
Serious Game
Study Cases
Theory
Contracts
This learning solution is compliant with the following frameworks
EPSO Competency
Skills of the future
Context and content
The main support it brings, the issue it tackles.
Experience “an hour in the Delegate shoes”
Debriefing of that experience
Define and understand client’s needs and expectations
Importance of how you personify your role
The right attitudes towards clients
DELIGHT – a step by step model of customer interaction
Individual action plan
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additional days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)
pre and post seminar activities
(ebook, coaching, handbook)
specific audience needs
(staff, managers, stagiaires, assistant, etc.)
Our Foundations
Every training can be delivered with combinations of these features:
English
or
French
Ready-made
or
Tailor-made
Face-to-face
or
Online
Inter institutional/company
or
Intra institutional/company
Public Administrations
or
Private Companies
Recommended for you
Learn more about the related training courses delivered.
Working in Teams
#EffectiveCom
#OD
#Team
Learn more
Assertive Oral Communication in Meetings
#EffectiveCom
#PersComp
Learn more
Conflict Management
#Career
#OD
#PersComp
#Team
Learn more
See all courses
Do you need more?
If speaking with one of us would help, don‘t hesitate.
Contact us
×
Request information
by mail
by phone
I agree with the
Terms & Conditions