Why Building an Inclusive Organisation Requires Facilitation Skills

#conference #development #learning #online #stories #videos

In the series of “AIM to Be in Conversation” provided by AIM Learning Solutions, we invited you to a live webinar for a thought-provoking discussion on a critical yet often underestimated question:

Why does training on sensitive topics, such as Diversity & Inclusion, require professional pedagogical and facilitation skills?

This conversation brought together complementary perspectives from learning & development and diversity & inclusion, to explore what truly makes training impactful, safe, and transformative in organisational contexts.

Back to stories

Why do we AIM to Be in Conversation?

Because inclusion cannot be reduced to policies, checklists, or good intentions.

During this webinar, Sabine Finzi and Isabella Lenarduzzi explored a key tension many organisations face today:
while expectations around Diversity & Inclusion are increasing, training on these topics is too often delivered without sufficient pedagogical preparation or facilitation skills.

They discussed why this gap matters, and what happens when sensitive topics are addressed without:

a solid learning design,
an understanding of group dynamics and power relations,
or the ability to create psychological safety.

The conversation highlighted a core belief shared by AIM Learning Solutions and JUMP:
inclusive organisations are built through facilitated learning experiences, not through content delivery alone.

Watch Webinar Recording

Is this webinar for you?

This conversation is particularly relevant if you are a HR or L&D leader and you recognise yourself in one or more of these situations:

You commission or oversee training on Diversity & Inclusion or other sensitive topics
You rely on internal experts or managers to deliver training, without always being trained as facilitators
You have observed resistance, discomfort, or backlash during D&I sessions
You want learning initiatives to create real cultural impact, not fragility
You care about psychological safety, power dynamics, and learning quality

In this 1-hour conversation, we explore:

✔️ Why expertise in D&I is not enough to train others
✔️ What can go wrong when facilitation skills are missing
✔️ How invisible power dynamics show up in training rooms
✔️ Why poorly facilitated D&I training can create more harm than impact
✔️ The role of pedagogy in creating psychological safety
✔️ How facilitation contributes to organisational robustness, not fragility

A live Q&A allowed participants to bring their real challenges into the conversation.

Speakers & Facilitators

This webinar brings together expertise from learning, facilitation, and diversity & inclusion:

Sabine Finzi – Learning & Development Director, Senior Trainer, Consultant & Coach at AIM Learning Solutions
Isabella Lenarduzzi – Founder of JUMP, Diversity, Equity & Inclusion Expert
Facilitated by Fiona Jestin – Digital Learning Coordinator, AIM Learning Solutions

Together, they connect theory, field experience, and learning practice.

Watch Webinar Recording

Behond this webinar

This conversation is part of a broader reflection on how organisations develop people who train others.

If you would like to:

be informed about future webinars,
or learn more about Learn How To Train (LHTT), our programme dedicated to developing professional facilitation and training skills,

we invite you to stay connected.

Stay Informed about Future Webinars & Learn How To Train