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Conflict Resolution
Training Course
Acquired skills
What skills the participant will get?
- Define conflict
- Identify types and causes of conflict
- Develop our awareness in conflict situations
- Acquire tools to prevent, manage and resolve conflicts
- Apply those tools to existing and potential conflicts (as an actor and/or a mediator)
Every training has a ready made canvas and may be tailor made according to your needs.
Audience
-
All staff
-
Managers
Duration
-
1 Day
-
2 Day
Methods
-
Face-to-face
-
Training
Tools
-
Group Dialogue
-
Learning by doing
-
Presentation
-
Questionnaires
-
Role Play
-
Self-reflection
-
Study Cases
-
Theory
-
Video Clip
Every training has a ready made canvas and may be tailor made according to your needs.
Audience
-
All staff
-
Managers
Duration
-
1 Day
-
2 Day
Methods
-
Face-to-face
-
Training
Tools
-
Group Dialogue
-
Learning by doing
-
Presentation
-
Questionnaires
-
Role Play
-
Self-reflection
-
Study Cases
-
Theory
-
Video Clip
Contracts
This learning solution is compliant with the following frameworks
EPSO Competency
Skills of the future
General Skills for all EU Staff
Context and content
The main support it brings, the issue it tackles.
What is a conflict and how can we detect it?
What are the causes and types of conflict you are faced with?
This training course tackles how to prevent, manage and resolve conflicts. It allows you to understand denied needs and practice assertiveness. You will be practicing empathy and improving your active listening skills.
Theory and group-discussions as well as hands-on practice will help you choose your conflict resolution style and learn and practice the conflict resolution process.
Possible adaptations
Any tailor made request will be evaluated with you and our team.
additonal days
(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)pre and post seminar activities
(ebook, coaching, handbook)specific audience needs
(staff, managers, stagiaires, assistant, etc.)Our Foundations
Every training can be delivered with combinations of these features:
English
or
French
Ready-made
or
Tailor-made
Face-to-face
or
Online
Inter institutional/company
or
Intra institutional/company
Public Administrations
or
Private Companies
